One B2B platform: customer experience, operations and revenue
LEADRA runs customer care, technical support, digital sales, BPO, social media, strategy and analytics — alongside the outbound engine that builds your pipeline.
Customer Experience
Digital CX
Design and run digital-first customer journeys across chat, email, WhatsApp and in-app channels.
- Omnichannel journey design
- Chat, email & WhatsApp desks
- CSAT / NPS instrumentation
- Self-service & knowledge base
Customer Care
Trained bilingual care teams handling inquiries, retention and escalation with clear SLAs.
- Arabic & English care agents
- SLA-backed response times
- Retention & win-back flows
- Quality monitoring & coaching
Technical Support (Tier 1–3)
Layered helpdesk from first-response triage to advanced technical resolution.
- Tier 1 triage & ticket routing
- Tier 2 troubleshooting
- Tier 3 engineering escalation
- Ticket analytics & SLA reporting
Digital Sales & Inbound Conversion
Turn inbound traffic, forms and chats into closed revenue with a trained conversion desk.
- Speed-to-lead inbound response
- Live chat & WhatsApp selling
- Lead scoring & routing
- Conversion rate optimization
Operations & BPO
Back Office & BPO Operations
Offload repeatable operational workloads to a managed, audited delivery team.
- Data entry & validation
- Order & claims processing
- KYC / document verification
- Process documentation & QA
Social Media Management & Brand Care
Own the brand conversation: publishing, community moderation and social customer care.
- Content calendar & publishing
- Community moderation
- Social care & response SLAs
- Sentiment & reputation reporting
Strategy, Tech & Analytics
Strategy & Tech
Architect the stack behind revenue and service: CRM, automation and integrations.
- CRM design & migration
- Workflow automation
- Tooling & integration audit
- Data hygiene frameworks
Business Strategy & Analytics
Market entry, ICP definition and decision dashboards built on real operating data.
- Market entry & GTM planning
- ICP & segmentation research
- Executive dashboards
- Unit economics modelling
Revenue & Outbound
B2B Outbound Lead Generation
Multi-channel outbound engine sourcing qualified pipeline across MENA & GCC.
- Market intelligence & list building
- Decision-maker mapping
- Email, LinkedIn & phone sequences
- First qualified lead in 7 days
Appointment Setting & BANT Qualification
Meetings that show up — screened on Budget, Authority, Need and Timeline.
- BANT screening on every lead
- Calendar booking & reminders
- No-show recovery
- Handover briefs for your AEs
Pipeline Operations & RevOps
Own the pipeline hygiene, forecasting and reporting layer of your revenue org.
- CRM pipeline governance
- Forecast & conversion reporting
- Sales playbooks & enablement
- Weekly revenue reviews